2016 UEFA Europa League™ Final Basel - FAQs

When will the ticket(s) be distributed?

Tickets for the 2016 UEFA Europa League™ Final will be distributed beginning of May 2016 by the postal or courier service to the address indicated by the applicant on the ticket application form, assuming that they have been paid for in full. Delivery time will depend on the service levels of the providers in the various countries.

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Where can I find my tracking number?

The postal or courier company will send you a tracking number by email as soon as your ticket(s) is/are shipped.

If you have not received a tracking number beginning of May, please contact us by clicking on the “No” button below and filling the contact form.

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What happens if I don’t receive my tickets?

If you believe that your tickets should have been shipped but you have not received your parcel by beginning of May, please contact us as soon as possible by clicking on the “No” button below and filling the contact form.

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If I am allocated tickets, can I still cancel them?

Once the sales period has closed, you can no longer cancel your application. If you are allocated tickets, your credit card will be charged automatically.

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Am I allowed to give or sell my tickets to someone else?

No. Tickets are for personal use of the applicant and her/his guest only and neither the applicants nor their guest may sell, offer for sale, auction, resell or otherwise transfer tickets.

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Where will the 2016 UEFA Europa League™ Final be played?

The 2016 UEFA Europa League™ Final will be played in Basel, Switzerland, at the St. Jakob-Park Stadium on Wednesday 18th May 2016, kicking off at 20.45 CET (local time).

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When will the ticket sales start?

Ticket sales for the 2016 UEFA Europa League™ will start on Tuesday 23rd February 2016 at 12.00 CET and will close on Monday 21st March 2016 at 18.00 CET. http://tickets.uefa.com/uelf will be the only official sales channel for all general public tickets to the 2016 UEFA Europa League™ Final.

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How do I apply for tickets? Can I obtain tickets for the 2016 UEFA Europa League™ Final from online auction or ticket exchange sites? Are these official tickets?

http://tickets.uefa.com/uelf will be the only official sales channel for all general public tickets to the 2016 UEFA Europa League™ Final. Tickets sold through any other channels, such as for example: online ticket brokers, auction websites, ticket resale platforms, private classifieds etc. are unauthorized by UEFA. We especially encourage fans not to be lured into deals with street touts, who not only demand prices far exceeding the face value of the ticket but may also sell counterfeit, cancelled or invalid tickets and are often not even in possession of the tickets they purport to have for sale. Seats will also be reserved for each of the clubs that reaches the 2016 UEFA Europa League™ Final who will be selling finalists’ tickets directly to their club’s fans few weeks before the Final. Please enquire directly with the finalist club concerned about the possibility to purchase such finalists’ tickets.

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Who can apply for tickets through UEFA.com?

Tickets offered for sale during the online general public sales period are intended for neutral football supporters worldwide who would like to attend the final irrespective of which clubs qualify. Please note that these tickets are for individuals only. For information about Corporate Hospitality, which delivers premium seating with fine dining in the stadium, please visit the UEFA Europa League™ Hospitality website.

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What are the rules for applying for tickets for the 2016 UEFA Europa League™ Final?

All tickets for the 2016 UEFA Europa League™ Final are subject to the 2016 UEFA Europa League™ Final Ticketing Terms and Conditions laid down by UEFA and the Swiss Football Association. Please read them carefully before applying for tickets. Please refer to the following link:

http://www.uefa.com/MultimediaFiles/Download/competitions/Ticketing/02/32/28/19/2322819_DOWNLOAD.pdf

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How much do tickets cost?

Tickets for the general public are available in the following price categories:

Category 1 (centrally positioned) CHF180

Category 2 (centrally positioned on the upper level and in the corners) CHF120

Category 3 (behind the goals) CHF90

Category 4 (behind the goals on the upper level) CHF50

Youth package (1 child + 1 adult – corners of the upper tier) CHF100

Please note that tickets in every youth package include one ticket for the child and one for accompanying adult.

Wheelchair user + companion/personal assistant CHF50 (companion/personal assistant CHF0)

Easy Access + companion/personal assistant CHF50 (companion/personal assistant CHF0)

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How are tickets split into categories? Is it based on the location of the seat at the stadium?

Yes, ticket category reflects the location of the seat assigned to such ticket at the stadium. The stadium is split into 4 categories as follows:

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Can I apply for tickets in different price categories?

Applications can only be made for tickets within one price category. However, in order to increase lottery winning chances, applicants can indicate that they would willing to accept tickets in a different price category by ticking the appropriate box on the application page at the ticket portal. In such case, if tickets in the price category selected are no longer available, applicant may be allocated tickets in another price category. You may only ever be upgraded or downgraded by one price category.

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Are any tickets available at reduced rates?

Reduced rates are available only within the youth package category for one adult and one child. One package, containing two category 2 tickets, costs 100 CHF.

Applicants for accessibility tickets who are successful in the allocation process will be allocated tickets in category 4 and will receive a complimentary ticket for an companion/personal assistant.

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Is there a minimum age for children to attend the match? Is there any discount for children?

There is no minimum age for children to attend the match. However, for security reasons, no one will be allowed into the stadium without a valid ticket, children included.

Please also note that there are no discounted ticket prices for children, except in the youth package category.

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Can my child sit on my lap?

Yes but for security reasons, no one will be allowed into the stadium without a valid ticket, children included.

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Who is entitled to purchase accessibility tickets?

Accessibility tickets are available for disabled persons who require accessible (disabled-friendly) seating. Two categories of accessibility tickets, wheelchair user and easy access, are provided in the stadium.

Accessibility ticket applicants are required to provide proof of disability at the moment they submit their application.

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Accessibility ticket applicants are required to provide proof of disability. What is the procedure for applying for accessibility tickets?

If you are a wheelchair user or need easy access, and wish to apply for an accessibility ticket, please log in your account and within the “Ticket Selection” section, click on the “Accessibility Tickets” link. You will be asked to provide your proof of disability in the process. Please note that at this stage you will have the possibility to add a complementary ticket for a companion/personal assistant. In case the demand exceeds supply, your application will go into a random selection via a lottery to select the successful applicants.

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How many tickets can I apply for?

Each applicant can apply for a maximum of two (2) tickets within the same price category.

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Can tickets be ordered for a larger group (more than two people)?

Group bookings are not possible, as it is our aim to enable as many different applicants as possible to attend the 2016 UEFA Europa League™ Final. However please note that you can request to be seated close to your friends in the case they submit a separate application. Every applicant receives an individual Group ID in a confirmation email after they have submitted their application. It is also displayed in a summary after you have submitted your order. You can share this number with your friends who will also apply for tickets so that they can request to be seated close to you.

Please note that only orders in the same price category can be grouped together and that successful applicants who have entered the same Group ID will be seated together only if the availability of seats allows such seating.

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What is an “applicant”?

An “applicant” is any natural person with legal capacity to apply and enter into an agreement for purchase of the tickets to the 2016 UEFA Europa League™ Final in accordance with the 2016 UEFA Europa League™ Final Ticketing Terms and Conditions. Applicants may apply for one ticket for themselves and, if they wish, for a second ticket for someone else (their “guest”). Applicants must provide their personal details including for their guests. Applicants are fully and unconditionally responsible for ensuring that their guest is aware of, agrees to and complies with the 2016 UEFA Europa League™ Final Ticketing Terms and Conditions. In particular, applicants are responsible for ensuring that their guest received a copy of the 2016 UEFA Europa League™ Final Ticketing Terms and Conditions.

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What is a “guest”?

A “guest” is an individual accompanying the applicant to the match and may include for example: any relative, close friend or colleague, or in the case of an accessibility ticket holder the person accompanying him/her, for whom an applicant requests a ticket and to whom a ticket may be transferred in accordance with the 2016 UEFA Europa League™ Final Ticketing Terms and Conditions.

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Why is a national ID card or passport number required during the application process?

Swiss legislation requires each person attending a match to register their personal details. These details can be checked against the ticket holder’s national ID card or passport on the day of the match to verify the identity of the purchaser.

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Why must I bring my ID card or passport with me to the Final?

You need to have your ID card or passport with you on the day of the Final so that your identity can be checked against the details provided with your application. Should a ticket holder not be in possession of a valid ID card or passport, they will not be allowed into the stadium.

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What if I filled in the wrong details by mistake?

To correct your application, you need to access your personal account on the ticketing portal and correct the information before the application deadline of 18.00 CET on Monday 21 March 2016. However, once the sales period has closed, i.e. after 18.00 CET on 21 March 2016, it will no longer be possible to amend your application.

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How do I pay for my 2016 UEFA Europa League™ Final tickets?

Tickets must be paid for by credit card (MasterCard, Visa accepted). The card must be valid until at least May 2016. If you are allocated tickets, your credit card will be charged automatically and the payment will be due in Swiss Francs (CHF).

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When will my credit card be charged?

If your application is successful and you have been allocated tickets, your credit card will be charged after the closing of the portal between the 21st March and the 8th April 2016. Should we not be able to charge your credit card for any reason (for example, if the amount exceeds your credit limit), your ticket order will automatically be cancelled.

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In which currency I will be charged for tickets?

All successful applicants who have been allocated tickets will be charged in Swiss Francs (CHF).

The applicant’s credit card issuing bank will apply its own currency exchange rates (if applicable) and may levy additional fees or charges for such transaction as per the agreement with the applicant. Applicants shall contact their respective credit card issuing bank before submitting the application form in order to inquire about the credit card issuing bank’s exchange rates, charges or fees. UEFA and the host association shall not be responsible for any such exchange rates, fees or charges levied by applicant’s credit card issuing bank.

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Where will my credit card be debited from?

UEFA and the ticket portal are located in Switzerland and all credit card payments for the tickets will be processed in Switzerland. Your credit card will be debited from UEFA - Europa League Final 2016, Route de Genève 46, 1260, CH – Nyon, Switzerland. The Merchant ID that will appear on your bank statement is 172923632.

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Will I receive confirmation of my ticket application?

Yes, as soon as you place your order, you will receive an email confirming reception of your application. However, this does not mean automatically that you will be allocated tickets. If you do not receive this email, please check your spam/junk email folder.

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Can I cancel my ticket application?

Yes, during the sales period, you can access your personal application and cancel it. However, once the application period has closed (i.e. after the deadline which is set for 18.00 CET on 21 March 2016), it will no longer be possible to cancel your application. Please note that refunds will not be provided for any other circumstances, except in cases described in the Refund Policy.

Please, refer to the following link:

http://www.uefa.com/MultimediaFiles/Download/competitions/Ticketing/02/33/02/81/2330281_DOWNLOAD.pdf.

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Does the time I place my ticket application affect my chances of success?

It makes no difference whether you apply earlier or later during the sales period. Every valid application received between Tuesday 23 February 2016 as from 12:00 CET and Monday 21 March 2016 by 18:00 CET has the same chance of being successful (if demand exceeds supply for Tickets, they will be allocated by random selection via a lottery).

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Will tickets be allocated through a lottery?

If demand exceeds supply (which is extremely likely), all valid applications received by 18.00 CET on Monday 21 March 2016 will be allocated by random selection via a lottery.

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What is the status of my application? How do I find out whether my application has been successful?

All applicants will be informed by the 8 April 2016 at the latest as to whether they were successful or not.

If you do not receive such email, please check the settings of your email account and make sure that you can receive emails sent by noreply@uefa.com as your email provider may have blocked our emails as spam. If you use an integrated email application such as Outlook, it is possible that this program could have automatically placed our emails to your junk email folder. This could explain why our emails are not reaching your inbox. Please also check that the email address that you provided is correct. If you still cannot find the email, please log into your personal application after Friday 8 April 2016 to check the status of your application.

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How will I know if I have got the ticket(s) I applied for?

After the allocation process has been completed and payment has been collected, all applicants, whether successful or unsuccessful, will receive an email notifying them of the outcome of their application by Friday 8 April 2016 at the latest.

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Can tickets be used for commercial purposes (e.g. as a prize in a competition or as part of a travel package)?

No. Only official UEFA Europa League™ sponsors may use tickets for commercial purposes. Therefore tickets cannot be used for any commercial purposes, including promotions, advertising, as prizes in competitions or sweepstakes, or as a part of a travel package (e.g. combining flights, hotel and tickets).

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Will my name be printed on my tickets?

The name of the main applicant provided during the application will be printed on the tickets allocated. ID checks will be carried out at the entrance to the stadium.

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Will my tickets be for adjacent seats?

Tickets that are part of the same application will, as far as possible, allow the ticket holders to be seated together.

You can request to be seated close to your friends in the case they submit a separate application. Every applicant receives an individual Group ID in a confirmation email after they have submitted their application. It is also displayed in a summary after you have submitted your order. You can share this number with your friends who will also apply for tickets so that they can request to be seated close to you.

Please note that only orders in the same price category can be grouped together and that successful applicants who have entered the same Group ID will be seated together only if the availability of seats allows such seating.

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How do I know if my ticket is original?

The only way to have the guarantee about the authenticity of the tickets is by purchasing the 2016 UEFA Europa League™ Final general public tickets through the only official source at UEFA.com.

Any products offered to the public by other companies or on platforms other than www.UEFA.com are not part of or in any way related to the official 2016 UEFA Europa League™ Final ticket sales programme.

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Can I take pictures/film at the stadium or do I need to buy a permit?

You shall not take, record and/or transmit any sound, image and/or description of the stadium or the match (as well as any result and/or statistics of the match) other than for his/her exclusive, private and domestic use. It is strictly forbidden to disseminate over the Internet, radio, television or any other current and/or future media, any sound, picture, image, data, description, result and/or statistics of the match in whole or in part, or to assist any other person(s) conducting such activities.

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Is this a secure website?

Please be assured that your application will be processed securely through http://tickets.uefa.com/uelf. Transactions are protected by SSL encryption and all data sent to the server will be protected. Transaction times may vary, depending on site traffic.

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What should I do if I forget my password?

If you forget your password, use the “Have you forgotten your password?” link in the login window. The email address you provided will be used to send you a new password to access your personal application.

If you do not receive a new password by email, please check the settings of your email account and make sure that you can receive emails sent by noreply@uefa.com as your email provider may have blocked emails from this address as spam. If you use an integrated email application such as Outlook, it is possible that this program could have automatically sent our emails to your junk email folder. This could explain why our email containing your new password has not arrived in your inbox.

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I cannot log into my personal application even though I have entered the login data correctly. What should I do?

If you have trouble logging in, please check the following:

– Your password is case sensitive, so be careful when you type capital and small letters.

– You should activate JavaScript (in the browser’s security settings), as otherwise, the site’s full functionalities will not be available.

– Cookies have to be enabled (in the browser’s security settings). If you are concerned about privacy, you can override automatic cookie handling by having your browser prompt you before accepting cookies.

– If you forget your password, use the “Have you forgottten your Password?” link in the login window. The email address you provided will be used to send you a new password to access your personal application.

– After entering your email address and password, you must click on the “Login” button to access your personal application. Please note that you cannot log in by pressing the “Enter” key on your keyboard instead of the “Login” button.

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Do I need a visa to Switzerland?

To check whether you need visa to Switzerland, please contact appropriate local authorities.

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What should I know before entering the stadium?

The entrance into the stadium is subject to the compliance with the stadium regulations, which can be found in the following link: http://uefa.com//MultimediaFiles/Download/competitions/Ticketing/02/32/23/48/2322348_DOWNLOAD.pdf

In particular, as stipulated in the stadium regulations’ extract below, it is forbidden to introduce:

- Weapons or items resembling weapons (guns, knives, knuckle dusters, baseball bats etc.);

- Pyrotechnical articles (Bengal lights, crackers, smoke; powder, petards etc.);

- Gas spray cans, pepper spray, caustic or colouring substances, pressure containers with health damaging gases (excluding commercial cigarette lighters);

- Utensils which may be used as missiles;

- Cans, glass and PET bottles, Tetra packs;

- Suitcases, sporting bags, large backpacks, large bags (bags up to a max. size of 25x25x25 cm are permitted);

- Umbrellas, helmets and other bulky items;

- Containers made of fragile or splintering material;

- Laser pointers;

- Megaphone (except with prior authority);

- Video cameras and professional camera equipment;

- Racist, anti-foreigner, radical, sexist or political propaganda material;

- Banners etc. with slogans which are damaging to personality or honour;

- Animals.

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Where can I find the ticketing terms and conditions for the 2016 UEFA Europa League™ Final in Basel?

The ticketing terms and conditions for the 2016 UEFA Europa League™ Final at the St. Jakob-Park Stadium are available at: http://www.uefa.com/MultimediaFiles/Download/competitions/Ticketing/02/32/28/19/2322819_DOWNLOAD.pdf

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If I have a problem with my ticket(s) or another question regarding my ticket application, whom do I contact?

If you have any questions regarding your ticket application or your ticket(s) that are not answered in these FAQs, please contact the customer service appointed by UEFA to handle all ticket sales to the general public for the 2016 UEFA Europa League™ Final:

By phone on the following number: + 41 445112436

Monday to Friday, 09.00–18.00 CET

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Are tickets available for disabled spectators?

Accessibility tickets are available for the 2016 UEFA Europa League™ Final for persons who require accessible (disabled-friendly) seating. Two categories of accessibility tickets, wheelchair user and easy access, are provided and these accessible seats will be available in the general public and hospitality areas.

Accessibility ticket applicants are required to provide proof of disability.

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What is a wheelchair user ticket?

Wheelchair user tickets are provided for disabled persons who use a manual or electric wheelchair to get around. Dedicated wheelchair user areas are generally located close to accessible amenities at the stadium.

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What is an easy access seat?

Tickets for easy access seats are provided for disabled people who do not use a wheelchair but require seating with easy access that is close to accessible amenities. Easy access seats are suitable for disabled people with limited mobility requiring minimal or no stepped access, extra legroom, disabled people with assistance or guide dogs and disabled spectators who prefer to sit in designated disabled-friendly areas. Disabled people requiring easy access may include ambulant disabled people, partially sighted and blind people, hard of hearing and deaf people and other disabled people who prefer to sit in accessible (disabled-friendly) areas of the stadium.

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Are companion / personal assistant tickets available for an accompanying person?

Dependent on requirement and proof of disability, a complementary companion / personal assistant ticket will be provided to assist and accompany a disabled person with a valid accessibility ticket (wheelchair user or easy access ticket).

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What ‘proof of disability’ documents are required as part of my application?

Disabled persons applying for an accessibility ticket must provide proof of eligibility as part of their accessibility ticketing application. Please provide a ‘proof of disability’ that is commonly and widely accepted in your country of residence. Please be courteous to the other fans and only apply for accessibility tickets if accessible seating is genuinely required.

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Will audio-descriptive commentary be provided for partially sighted and blind fans?

FM transmission will be available for the UEFA Europa League™ Final. The radio frequency will be announced approximately one week prior the match and will be published in the iFAQs. Alternatively, you may ask for this information directly at the stadium.

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Will accessibility ticket holders receive a parking pass?

Parking passes for accessibility tickets holders will be available on request on a first come served basis and subject to availability. Please note that the pass, if allocated, will be delivered with your tickets. Please note that it will not be possible to enter drop-off points and parking areas without a disabled spectator parking permit and valid match ticket.

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Who will play in the Final?

Three-time winners Liverpool FC will face four-time winners Sevilla FC in the 2016 UEFA Europa League™ Final in Basel on 18 May 2016.

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What will happen if the Match will not take place as planned?

Depending on the weather, abandonment or postponement of the Match will be result of UEFA’s fault or not, relevant provisions of Refund Policy, based on the rules provided in Article 11 and 14 of the 2016 UEFA Europa League™ Final Ticketing Terms and Conditions will apply.

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Can I be refused admission to the event?

Admission will be refused in the case entrance to the stadium was already granted with the same ticket. It is your responsibility to keep it safe as we will not be able to cancel the lost document therefore take care of your ticket.

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The ticket is damaged or hard to read. What can I do?

It is important that barcode is complete and readable. The barcode ensures the validity of the ticket and provides you with the entrance to the stadium.

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What VAT is applicable to my ticket?

In accordance with the applicable Swiss national law, please note that 2.5% VAT rates apply and is included in the ticket price.

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